| Manufactrers Name | Part Number | Description | Mfgs Number |
| HLPDSK | BMC-HD-MSL2-0001 | MICROSOFT LEVEL 2 SUP SGL INCIDENTS 1YR | BMC-HD-MSL2-0001 |
| HLPDSK | BMC-HD-MSL2-0005 | MICROSOFT LEVEL 2 SUP 5 INCIDENTS 1YR | BMC-HD-MSL2-0005 |
| HLPDSK | BMC-HD-MSL2-0010 | MICROSOFT LEVEL 2 SUP 10 INCIDENTS 1YR | BMC-HD-MSL2-0010 |
| HLPDSK | BMC-HD-MSL2-0025 | MICROSOFT LEVEL 2 SUP 25 INCIDENTS 1YR | BMC-HD-MSL2-0025 |
| HLPDSK | CISCO30MONSITE | CISCO NETWORK ENGINEER ONSITE RATE PER 1 | CISCO30MONSITE |
| HLPDSK | CISCOPERHR | CISCO NETWORK ENGINEER ONSITE RATE PER H | CISCOPERHR |
| HLPDSK | EMERGDSK | EMERGENCY RESPONSE TECH ONSITE RATE PER | EMERGDSK |
| HLPDSK | HLPDSK | PROJECT MANAGER ONSITE RATE PER HR | HLPDSK |
| HLPDSK | HLPDSK 24/7 | 2 WEEK HELP DESK PILOT CUSTOM | HLPDSK 24/7 |
| HLPDSK | ONSITETRIPFEE | ONSITE TS TRIP CHRG | ONSITETRIPFEE |
| HLPDSK | RPMON3YRMOFEE | REM PATCH MONITORING 3YR MONTHLY FEE | RPMON3YRMOFEE |
| HLPDSK | STU-HD1000 | 24X7 HELP DESK 1YR UNLMTD SUPPORT - SEE | STU-HD1000 |
| HLPDSK | STU-HD1001 | BUS DAY HELP DESK 1YR UNLMTD SUP - SEE N | STU-HD1001 |
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